Masterdata Executive

Bengaluru, Karnataka, India Full-time

Data Analyst – RedMart Masterdata – Commercials


Role Purpose

As one of the fastest growing e-commerce companies in Asia, RedMart offers an unparalleled startup experience. Our culture: entrepreneurial, fiercely intelligent, team oriented, deeply creative and whatever you add to it! We’re fanatic about improving our customer experience and providing “wow” customer service. We're interested in talented, creative and passionate people joining our All-Star team who believe in our mission: To save our customers time and money for the important things in life!

Our “Masterdata team” is focused on various data management processes and is generally made up of Data Analysts and Senior Data Analysts who also own certain vertical and horizontal functional areas of the overall team structure. Key focus of the team is to add new selection to the ever growing catalog and also to cover the end to end data maintenance processes during the lifecycle of a product. Added responsibilities are in the area of various business support processes. The goal is to consistently strive for growing selection and continued improvement of all different data management and business support processes for the benefit of our customers.


Key responsibilities

The Data Analyst works independently on end to end tasks for all product categories listed in RedMart in accordance with set performance goals for the role. In addition, the Data Analyst takes ownership for the overall data management for a particular product category within the Masterdata team. The main responsibilities of the Data Analyst include (but are not limited to):

● Independently handle the day-to-day volumes of the assigned data management tasks and ensure the given volume and time bound SLAs are met per the high Redmart quality standards.

● Understand and correctly use Redmart systems to support vendors and category managers in enhancing the retail selection on the RedMart website.

● Maintain records of day-to-day work by updating trackers to reflect individual progress.

● If there is a possible default on SLAs or quality, flag the challenge in time to the respective Lead.

● Interacting and coordinating with sellers/suppliers and category managers to accurately reflect RedMart catalogue for price, product details, images and other product-related information.

● Perform on rotational basis audits and quality checks on tasks completed by the team and coordinate with the Quality Lead on the same.

● Ability to make logical decisions while performing Masterdata tasks even when provided information is ambiguous.

● Review RedMart catalog for content quality based on pre-defined guidelines and SOPs.

Take end to end ownership for complete data management for a particular category and become a subject matter expert.

● Identify and drive process improvement and simplification activities.

● Train new hires on process tasks and give feedback to the Operations Management on the progress made.

● Flag possible escalation on early notice and perform a deep dive to fix existing catalog data and recommend preventive action.

● Flag spike or dip in volumes in allotted task to the Operations Lead.

● Ability to deliver results and the motivation to exceed expectations in a high-performance environment.


Attitude & Behaviours Critical to Success

To be successful in this role, you should have a self-driven personality and should be really customer obsessed. You will have a passion for data management and the willingness to roll up the sleeves and get stuff done. You will have demonstrated:

● Excellent written and verbal communication skills

● Complete knowledge of Masterdata processes and independent functioning. Includes the ability to train others within the peer group

● Excellent Excel skills which include the ability to write generic macros and apply various formulas

● Being a good team player and ability to be a mentor for new joiners.

● Ability to deliver results and the motivation to exceed expectations in a high-performance environment.


Basic Qualifications

● Any Graduation.


Preferred Qualifications

● 1-2 years experience in a data management role preferrably in retail business


Role Information

Manager: Alexander Henn, Masterdata Operations Manager

Location: Bangalore/India

Travel: Minimal

Contract Type: Permanent /Full time

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