Systems Support Executive

Singapore, Singapore Contract

As one of the fastest growing e-commerce companies in Singapore, offers an unparalleled startup experience. Our culture: entrepreneurial, fiercely intelligent, team oriented, deeply creative and whatever you add to it!  We’re fanatic about improving our customer experience and providing “wow” customer service.

Some things to know before you apply:

  • We are growing tremendously fast!
  • We have big plans to disrupt the traditional retail market.
  • Everything we do is focused on empowering our customers.
  • We work really hard
  • We have a lot of fun!

Job Description:

  • Provide 24/7 technical services to Redmart including but not limited to application development including system analysis and design, programming, application testing, implementation, technical application support and programming using MS SQL.
  • Setup processes and KPI’s for application support.
  • Be responsible for maintaining and improving existing technologies and building new technologies for the fulfillment center, such as implementation of WMS, application and database servers, RF guns, reports, shipping labels, printers, automation solutions, etc.
  • Provide ad-hoc support to other departments such as creating reports, verifying items, enhancing standard operating processes in the fulfillment center
  • Providing application configuration and maintenance on operations facing systems, by becoming an expert on the use of all aspects of the systems
  • Delivering support to users and investigating and resolving application errors, data discrepancies and queries
  • Working with the Operations Team in identifying and proposing application system changes, better uses, enhancements and developments and liaising with appropriate vendors, users and the IT Team
  • Monitor progress of requests for support and ensure users and other interested parties are kept informed
  • Provide correct responses to requests for support by means of for example: making modifications to system parameters, developing work-around or site-specific enhancements, reconfiguring systems, changing operating procedures, training users or operations staff, producing additional documentation, or escalating requests to software suppliers. Ensure all work is carried out and documented in accordance with required standards, methods and procedures
  • Liaise with software suppliers on the development of system enhancements to overcome known problems or further fulfill user requirements
  • Able to work 12 hour shifts


  • Good Written and oral communication
  • Computer Science graduate or at least its equivalent
  • Willing to work in shifting  schedules
  • Strong holistic background in computer software application, hardware peripherals, database management

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