Supply and Demand Manager

6 Fishery Port Road Full-time

About RedMart

As one of the fastest growing ecommerce companies in Asia, RedMart offers an unparalleled startup experience. Our culture: entrepreneurial, fiercely intelligent, team oriented, deeply creative and whatever you add to it!  We’re fanatic about improving our customer experience and providing “wow” customer service.

We're interested in talented, creative and passionate people joining our fantastic team who believe in our mission: To save our customers time and money for the important things in life!


Role Purpose

At RedMart we use technology to delight our customers; we innovate to make our customers’ lives better. You will be charged to leverage on such technology and our extensive data, with your experience, and knowledge to ensure an exceptional level of product availability to our customers through effective planning, forecasting and management of a strong supplier based.


You will manage a range of products and be responsible for managing supplier performance, working closely with Merchandising, Finance and Operations teams, as well as contributing to continuous improvements of systems, insights and processes at your disposal.


Central to this role is a set of KPIs that you are expected to achieve for the products under your portfolio; these include product availability, customer fulfillment, wastage and inventory level optimisation, whilst contributing directly to the business revenue and profitability.


Reporting to the Manager of Supply Chain Planning, you will be working both independently and as part of a team of Supply & Demand Managers.


Key tasks and responsibilities

The primary areas of responsibility of the Supply & Demand Manager will be to :

  • Establish strong relationships to achieve efficiency in our supply chain
  • Fully own forecast and supply planning across your product range
  • Manage demand with stakeholders, internal and suppliers, to ensure optimal stock levels
  • Follow up on technical and procedural disruptions in the supply chain
  • Analyse promotional, seasonal and event plans for your range of products
  • Identify opportunities for process change, communicate sound ideas and implement them effectively
  • Report on trends and improve performance for your products and suppliers
  • Ensure accurate, timely and efficient purchase order management
  • Optimise supply plans while integrating constraints, such as inbound capacities, product receiving specifications and supplier MOQs
  • Work unsupervised and remotely


Attitude & behaviours critical to success

To be successful in this role, you must be fast on your feet and focused on getting things done. You must be able to embrace the unexpected and dispense challenges with grace and finesse. You are able to appreciate the need for structure and processes, but are also flexible to changes and improvements. Most importantly, you care about never, ever seeing the words ‘out-of-stock’ on the Redmart website.

You will have demonstrated:


  • Perseverance. The pace is fast and challenges will get more complex, but we never, ever give up.
  • A love for numbers. You will see lots of them. You will need to embrace them. Maybe even dream of them.
  • Strong attention to detail. Is there a spelling mistake in this document?
  • Teamwork and relationship management skills. You will need to work with many internal stakeholders and suppliers to achieve the best possible outcome.
  • Sound logic and reasoning even under pressure. Decisions need to be handled rationally in the best interest of our customers and exceptions will need to be managed with extreme discretion.
  • Distaste for ignorance. The best decisions are also informed ones. A good supply & demand manager will know his/her portfolio well and will plan according to constraints and/or business requirements.
  • Foresight. This role has significant downstream impact and every decision will send ripples throughout the business. We will always need to put the customers first, but without creating unsustainable business practices.
  • Tolerance for ambiguity and ability to take informed risks. You will not have perfect information, and that’s just life. We do not just talk about theories or concepts, we implement them in situations that we do not have 100% control.
  • Financial savviness. You will be spending the company’s money and making decisions that affect business costs. The weight of this responsibility cannot be overstated.
  • Ownership. You will be empowered to make decisions and follow through with all responsibilities.
  • Excellent verbal and written communication skills. There is a saying that “if you cannot convince them, confuse them”. We do not want confusion, so good communication is a must.
  • The ability to bend time to your will. Or be really good at time management. There will be lots to do, and being ruthless about prioritising is key to getting things done.
  • A sense of humour. Because your manager needs one.


Qualifications / Relevant Work Experience

  • Bachelor’s degree in a relevant field
  • Minimum of 3 years experience within a supply chain planning or purchasing function
  • Experience in FMCG as a retailer or supplier preferred
  • Excellent understanding of replenishment and forecasting processes, techniques and systems
  • Intermediate to advanced level of skill in Microsoft Excel
  • Familiar with Google Drive / Docs / Sheets
  • Fluent in English and conversant in at least one or more language

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