RadGrad Programme - Operations

Singapore, Singapore Full-time

Role Purpose

To support RedMart’s Operations teams and gain real world experiences, focused training, business mentorship and opportunities to accelerate your career.

This is a rotational graduate position across the sub-Operational teams (Fulfilment Centre, Transportation, Operation Support, Capacity and Quality Assurance, Marketplace, Risk Management). Graduate will be also have various length of rotation experience in relevant areas of the business - Customer Service, Commercial, HR, Finance, Technology.


Key tasks and responsibilities

The Operations Graduate will work in different capacity in the Operations team. The primary areas of responsibility are (but not limited to):


FC Operations

  • Ops Grad will be scheduled for a 1 month hands-on experience at FC where they are exposed to doing picking, packing, scanning, labelling, inventory check, delivery, etc.

  • Shadowing managers on:

    • Hire, train, evaluate and develop the fulfillment team including: incoming/put-away, picking and packing.

    • Work within all warehouse processes, procedures, and schedules and manage the daily activities of the warehouse.

    • Maintain the shift schedules and reporting structure to operate the warehouse round-the-clock.



  • Understand delivery and driver constraints like vehicle capacity, traffic, delivery timing, delivery costs, etc.
  • Coordinate with CSO regarding delivery related issues (Late delivery, missing orders etc) and coordinate with DRs to figure out when/how deliveries will be made; ensure that customers are satisfied.
  • Review delivery manifest and routing when needed in a very cost effective manner.
  • Understand driver concerns and feedback on delivery routing.
  • Understand the cross docks operations


Capacity Planning

  • Create operations work plan for short term and long term driven sales forecast and historical data. Use that information to plan for capacity determinants in operations, e.g.,people, pick units, totes, trolleys, trucks, pickers, RF guns, MHE, pallet trucks, tote linings, plates, labels, bags etc.
  • Create plan with horizons covering 12 months,  6 months, 3 months, 1 one month at daily level while focusing on accuracy for the near term planning.
  • Analyse operations performance on a weekly basis and compare it against the plan. Make changes to the plan moving forward.


Quality Assurance

  • Carry out  inspection and audit of warehouse, chiller, freezer and delivery vehicles
  • Highlight non-conformances and recommend corrective action.
  • Coordinate with suppliers any non-conformance and request for corrective action.


Operations Support

  • Working with the Operations Team in identifying and proposing application system changes, better uses, enhancements and developments and liaising with appropriate vendors, users and the IT Team
  • Be responsible for maintaining and improving existing technologies and building new technologies for the fulfillment center, such as implementation of WMS, application and database servers, RF guns, reports, shipping labels, printers, automation solutions, etc.
  • Provide ad-hoc support to other departments such as creating reports, verifying items, enhancing standard operating processes in the fulfillment center


  • Ensuring order management of all marketplace items and escalations management.
  • Ensuring that the fleet management team is able to send drivers on time and ensure pick-ups smoothly.
  • Prepare and maintain complete inbound logistics related metrics.
  • Come up with gaps in the current process and suggest changes/tweaks needed. Suggest improvements in the pick-up application.


Attitude & behaviours critical to success

To be successful in this role, you will demonstrate:

  • Ability to articulate with all levels of employees
  • Willingness to out of office hours
  • Good analytical skills and strong attention to detail.
  • Willingness to work hard
  • A proactive approach, problem-solving skills and strong initiative.
  • Strong written and verbal communication skills.
  • Diplomacy and business acumen


Qualifications needed

  • Recent graduate within 1-2 years
  • Bachelor’s degree in Industrial Systems Engineering, Operations Management, Supply Chain & Logistics, etc.
  • Maxmium 1 year of working experience
  • Technology proficiency


Application closes on 16 March 2018, Friday.


Apply for this opening at http://RedMart.recruiterbox.com/jobs/fk0f79t?apply=true