Customer Service Officer

Singapore, Singapore Full-time

As one of the fastest growing e-commerce companies in Singapore, RedMart.com offers an unparalleled startup experience. Our culture: entrepreneurial, fiercely intelligent, team oriented, deeply creative and whatever you add to it!  We’re fanatic about improving our customer experience and providing “wow” customer service.

 

The Customer Service Agent serves as member of front line team within the Customer Service Department.   The Agent serves customers by answering determining requirements; answering inquiries; resolving problems; fulfilling requests and maintaining the accuracy of the database.

Responsibilities

  • Responds promptly to all incoming calls, emails and any other form of customer contact required within the agreed Service Level Agreement set by management.
  • Answers all customer queries for promotions, order management, deliveries and payments.
  • Process sales orders from customers through web-based system to initiate the picking and packing process to meet customer requirements.
  • Follow through the entire order cycle from order receipt to final delivery to customers.
  • Works closely with both Warehouse and Logistics Department in order to handle all customer related issues.
  • Effectively manage all customer complaints by logging/acknowledging all complaints within agreed upon SLA.
  • Provides the Customer with World Class Experience in every interaction.
  • Update and close ZenDesk tickets within the agreed upon SLA.
  • Consistently remains customer focused throughout all interactions.
  • Any other project as assigned by Manager.

Development Value:

  • Opportunity to be developed and developed others

Requirements:

  • 2 to 3 years prior experience in Customer Service related field, preferably in Call Center Environment.
  • Highly motivated and ability to adapt quickly to new environments a must.
  • Willingness and ability to work on different shifts as directed
  • Excellent communication skills, with proficiency in English
  • Ability to deal with multiple stake holders
  • Strong organizational & communication skills
  • Multi tasking skills
  • Processes oriented
  • Knowledge of call monitoring systems
  • Customer service oriented
  • Microsoft office (word, excel, etc)
  • Excellent telephone and listening skills
  • Knowledge of call center systems preferred
  • Customer focus
  • Team work and collaboration
  • Planning and organization

Qualifications:

  • Candidate must possess at least Secondary School/N or GCE O levels
  • Able to start work immediately or within short notice.

Why you should join us?

  • Office located right beside Jurong East MRT station
  • A lot of opportunities for growth and progression within company.

Apply for this opening at http://RedMart.recruiterbox.com/jobs/fk06bud?apply=true